We want you to love your diaper bag and know it would be something you'd use everyday as a parent, so we offer a 30 day trial. Once you receive your bag, you’re free to use it and try it out and if at any point during the 30 days you don’t feel like it’s a good fit, we’ll take it back, no questions asked.
In order to accept your return, returned bags must be in good condition and sent with the original packaging.
Damaged/faulty items
If you have received an item that is damaged or faulty we will happily offer a replacement at no additional cost to you. Please contact us within 48 hours after delivery. We can offer a replacement at no additional cost if it falls under below criteria:
- Items arrives faulty, damaged/broken or soiled.
- Parcel is lost in transit.
We do not accept returns or refunds if customer changes their mind after the 30 day trial period.
We always aim to make sure customers have the best experience with our products, so if you have any query about a return please email as at support@mybagnation.com and we'll be happy to help.