FAQ

Returns

Q: I want to return my purchase! What do I do?
A: If you have received an item that is damaged or faulty we will happily offer a replacement at no additional cost to you. Please contact us within 48 hours after delivery.

Our store does not accept Returns or Exchanges unless it is stated on the product page, once an item has been received it cannot be returned. We can offer a replacement at no additional cost if it falls under below criteria:

Items arrives faulty, damaged/broken or soiled.
Parcel is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Bag Nation will not be held liable to any delayed, lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

We always try to meet our proposed delivery times however we cannot be held liable for delays once your item has been handed over to the carrier. Please expect potential shipping delays at certain times of the year and in the instance of unexpected weather events.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

Products are shipped internationally unless stated otherwise.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk here to ask questions anytime.

How long does it take for an order to arrive?

Once shipped, unless a faster shipping method has been selected your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

Q: Do you allow Cashier's Checks or Money Orders?
A: No. We do not accept Cashier's Checks or Money Orders.

Q: Do you charge sales tax on any item?
A: Bag Nation is required by law to collect sales tax on all orders dependant on your State Laws.The appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Q: Is it safe to use my credit card on your site?
A: Yes! Bag Nation puts the safety of your personal information as our top priority.

Q: Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: What forms of payment do you accept?
A: We currently accept PayPal, Visa, MasterCard, Discover, and American Express for all orders.

About

Q: How can I get assistance if I need it?
A:

Facebook Message:
We are always available on Facebook messenger so if you have any queries or questions that is a great place to start. You can find our Facebook page here! https://facebook.com/MyBagNation

Email Us:
Our Outstanding Customer Loyalty Team looks forward to helping you. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email us at support@mybagnation.com

Q: How do I know it is safe to shop with you?
A: Bag Nation takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

Our Privacy Policy

Q: Is there a way I can learn more about the Bag Nation Family?
A: We Are a Service Company That Happens to Create and Sell Premium Baby Products:

We believe that if we give our customers a great shopping experience plus high quality products, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority. In addition to offering high quality and long lasting products, we strive to provide you with the best service in the industry.

Have questions? Our Customer Loyalty Team is happy to help!

Email us at support@mybagnation.com